AI Match Level: High
Housekeeping
Free Paradise Resort • Minuwangoda
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Job Overview
The Housekeeping position is integral to maintaining a clean, safe, and welcoming environment that aligns with the organization’s standards of excellence. This role encompasses a range of responsibilities focused on ensuring high levels of cleanliness, hygiene, and overall guest satisfaction. By delivering exceptional housekeeping services and adhering to operational procedures, the Housekeeping team contributes strategically to the overall guest experience and the organization's reputation.
Key Responsibilities:
- Execute thorough cleaning tasks in guest rooms, public areas, and service areas, ensuring adherence to operational protocols.
- Perform detailed inspections of assigned areas to identify and report maintenance needs, safety hazards, and cleanliness deficiencies.
- Operate and maintain housekeeping equipment and tools in compliance with safety guidelines and manufacturer instructions.
- Develop and implement effective cleaning schedules that optimize time management and resource allocation.
- Collaborate with other departments to ensure seamless service delivery and address guest requests promptly.
- Uphold rigorous standards of cleanliness and sanitation in accordance with local regulations and industry best practices.
- Monitor inventory levels of cleaning supplies and linens, initiating orders and tracking usage to ensure adequate stock.
- Facilitate training sessions for new staff, promoting adherence to housekeeping procedures, workplace safety, and customer service excellence.
- Respond promptly to guest inquiries and service requests, displaying professionalism and a commitment to guest satisfaction.
- Assist in creating a culture of continuous improvement, identifying areas for process enhancement and efficiency.
Objectives:
- Achieve a minimum guest satisfaction rating of 90% in cleanliness and overall upkeep in post-stay surveys.
- Reduce average turnaround time for room cleaning by 15% within the first six months of employment.
- Maintain compliance with all health and safety regulations, resulting in zero incidents or violations over the year.
- Successfully complete quarterly training evaluations, demonstrating proficiency in cleaning techniques and customer service skills.
Required Qualifications:
- High school diploma or equivalent; additional certifications in housekeeping or hospitality management preferred.
- Proven experience of 2+ years in housekeeping or a related hospitality role, with a focus on quality and attention to detail.
- Strong working knowledge of cleaning techniques, supplies, and equipment, along with familiarity with relevant health and safety standards.
- Excellent communication and interpersonal skills, with a customer-focused mentality and the ability to work collaboratively.
Key Responsibilities:
- Execute thorough cleaning tasks in guest rooms, public areas, and service areas, ensuring adherence to operational protocols.
- Perform detailed inspections of assigned areas to identify and report maintenance needs, safety hazards, and cleanliness deficiencies.
- Operate and maintain housekeeping equipment and tools in compliance with safety guidelines and manufacturer instructions.
- Develop and implement effective cleaning schedules that optimize time management and resource allocation.
- Collaborate with other departments to ensure seamless service delivery and address guest requests promptly.
- Uphold rigorous standards of cleanliness and sanitation in accordance with local regulations and industry best practices.
- Monitor inventory levels of cleaning supplies and linens, initiating orders and tracking usage to ensure adequate stock.
- Facilitate training sessions for new staff, promoting adherence to housekeeping procedures, workplace safety, and customer service excellence.
- Respond promptly to guest inquiries and service requests, displaying professionalism and a commitment to guest satisfaction.
- Assist in creating a culture of continuous improvement, identifying areas for process enhancement and efficiency.
Objectives:
- Achieve a minimum guest satisfaction rating of 90% in cleanliness and overall upkeep in post-stay surveys.
- Reduce average turnaround time for room cleaning by 15% within the first six months of employment.
- Maintain compliance with all health and safety regulations, resulting in zero incidents or violations over the year.
- Successfully complete quarterly training evaluations, demonstrating proficiency in cleaning techniques and customer service skills.
Required Qualifications:
- High school diploma or equivalent; additional certifications in housekeeping or hospitality management preferred.
- Proven experience of 2+ years in housekeeping or a related hospitality role, with a focus on quality and attention to detail.
- Strong working knowledge of cleaning techniques, supplies, and equipment, along with familiarity with relevant health and safety standards.
- Excellent communication and interpersonal skills, with a customer-focused mentality and the ability to work collaboratively.
Key Responsibilities
The Housekeeping position involves maintaining the cleanliness and orderliness of guest rooms and common areas to ensure a pleasant and welcoming environment. Responsibilities include performing cleaning tasks, managing supplies, and adhering to health and safety standards. A well-maintained space enhances guest satisfaction and contributes to the overall reputation and success of the establishment.
Pre-screening Questions
The following questions will be asked during the application process to evaluate your fit for this role:
No pre-screening questions for this role.
Housekeeping
Free Paradise Resort
Expires on: Oct 30, 2026
Salary
Negotiable
Job Type
Full-time
Expiry Date
30 Oct 2026